A glimpse into 2022: How can contact centres plan ahead?
The year 2021 was one of adjustment. New challenges emerged and contact centres learned many lessons. Dave Hoekstra at Calabrio reflec..
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Business
TCS Study Finds More Than 50% of Global Senior Financial Leaders Get Short-Term Forecasts Wrong
Tata Consultancy Services’ 2021 Global Financial Leadership Study Brings to Light Current Financial Planning & Analysis (FP&A)..
Business
40% of UK senior leaders say their organisation is failing to focus on Diversity and Inclusion
58% say the focus is still on business growth and development despite calls for greater equality Diversity and inclusion (“D&I”) i..
Business
CLOUDSEC 2021 calls for organisations to reimagine their cloud and security strategy
The conference will also feature keynotes and discussions with insights from India Bangalore, – CLOUDSEC, the leading global cloud an..
Business
New report confirms that net zero is achievable for the built environment sector by 2050, but only with urgent government action
Whole Life Carbon Roadmap from the UK Green Building Council highlights the growing need to quickly close the policy gap on net zero ..
Business
Over a third of small business owners are still not comfortable using cloud services
New research has revealed how small business owners in the US feel about using public, private and hybridcloud services. In 2022, the ..
Business
Major company websites are not fully usable by people with disabilities
Research by Storyblok reveals that only 45% of some of the world’s largest businesses have ‘good’ accessibility London, 9th Nov..
Business
SMEs: The Key to Global Sustainability and Climate Change Ambitions
Global efforts to reduce human impacts on the natural environmental must do more to consider the vast ecological footprint that small ..
Business
Major logistics companies safeguarding in preparation for the Christmas rush
UK, November 2021: It has been reported that the UK is set to experience a shortage of popular Christmas gifts, food, and decorations ..
Business
How criticism at work is handled by different cultures
4 November 2021 Cultural differences in communication and dealing with conflict lead to significant challenges in international workin..
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How to Become a Successful Female CEO before the age of 21
By: Mimi Francis During the lockdown of 2020, 18-year-old Amelia Hitchcocks-Merrit launched ‘Bijoux de Mimi’. A year later, she has so..
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Over two-thirds of workers are at risk of a cyber security attack
A recent study by telecommunications provider, TextAnywhere, looked into the screen habits of 1,000 employees in the UK and revealed t..
Business
Data analytics leader Quantexa evolves technology to help enterprises face data explosion
27 October 2021 Latest version of revolutionary platform hones capabilities to reduce friction in big data exploration, boost efficien..
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Professional staffing firms remain resilient post-Covid, but a shortage of recruiters threatens recovery
27 October 2021 Despite the struggles of the pandemic and the stripping back of business support schemes such as furlough, recruitment..
Business
ESG key to securing talent amid skills shortages
25 October 2021 A visible commitment to Environmental, Social, and Corporate Governance (ESG) will enable financial services firms to ..
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Blockchain Could Be Key to Improving Sustainable Practices in the Supply Chain
25 October 2021 Blockchain could be an enabler for improving social sustainability, increasing transparency and eliminating risks, ena..
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3 key factors of an effective leader
21 October 2021 The purpose and strategic direction of an organisation lies at the heart of impactful leadership, says Saara Bange, As..
Business
Asset Data Remains Largely Untapped For Driving Revenue Growth
New study finds asset equipment data is key to bridging the gap between sales and service LONDON, UK – Valuable data collected from se..
Business
Tomorrow’s plastics: Patent data reveals com-panies in consumer goods industry with high rate of innovation in bioplastics
• European Patent Office (EPO) study shows that Europe and US together account for 60% of patenting activity worldwide related to plas..
Business
Business sales drop 2% when local average tempera-ture increases by 1°C, says new report
A 1°C increase in average daily temperatures in the US is linked to a reduction in company sales of around 2%, according to research f..
Business
Winterproof your Infection Prevention and Con-trol (IPC) plan in 7 easy steps
Is your Infection Prevention and Control (IPC) system fit for purpose? Rose McNeill at Perfect Ward shares her top tips for getting th..
Business
Shame, fear and guilt – how managers tackle the ‘imposter phenomenon’ at work
Do you ever feel like you aren’t good enough for the job you have, and any success you experience is due to luck? Does this affect you..
Business
How to optimise remote hiring processes and enable your talent acquisition teams with HR tech
By: Tony de Graaf, Hiring Success Director EMEA at SmartRecruiters Acquiring top talent is an age-old challenge for busi..
Business
Menlo Security Research Shows 75% of Organisations Re-evaluating Security Strategy as Remote and Hybrid Working Set to Remain
– Three-quarters rely on traditional VPNs for remote access while a third also use zero trust as part of their remote access str..
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SonicWall Returning Choice to Customers by Securing Any Mix of Cloud, Hybrid and Traditional Networks
Company’s virtual offerings, cloud services match with on-premises deployments to solve real-world security challenges for SMBs, enter..
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Ondat, Formerly Known as StorageOS, Adds Key Ex-ecutives, Doubles Team in 2021
LONDON, – Following a recent rebrand from StorageOS, Ondat, the leading Kubernetes-native storage platform provider, today annou..
Business
Spreadsheets Aren’t Databases – Is It Time To Change?
Ensuring your data is good quality, consistent and reliable is important to be able to understand and report on your energy data. Choo..
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Levelling up the UK will take years, be costly and likely cause job losses if not carefully prepared and managed, says expert
The government’s move towards an economy with high-skill, high-wage and high productivity will likely cause economic disruptions and j..
Business
Managers and employees argue more over fair wages when economic conditions are uncertain
Workplace disagreements between managers and employees over the fair pay of staff wages drastically increase when wider economic condi..
Business
Government changes to R&D tax credits for businesses using cloud computing software would supercharge the growth of UK technology
By Iliass Ikhanjal, Leyton UK Cloud computing is regarded as the key to unlocking the next stage of a technological revol..
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Atradius forecasts UK business insolvencies to spike at 33% on pre-pandemic levels
UK business insolvencies are set to rise 33% on pre-pandemic levels, reveals new economic research by trade credit insurer Atradius. ..
Business
Workers feel more trusted and motivated thanks to hybrid working
New research* from Kadence (formerly Chargifi) has revealed that after a year of flexible working, almost two-thirds of US and UK offi..
Business
Boomi Celebrates 100,000 Boomiverse Member Mile-stone with $100,000 Pledge to Charitable Causes
Company Also Announces Return of ‘Out of This’ World Digital Event Chesterbrook, Pa. – Boomi™, intelligent connectivity and automation..
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Quality deemed more critical than price as companies progress with PV case intake automation, 2021 Arriello UK/US survey finds
COVID-19 may have delayed deployment, but interest in PV automation remains strong – and would be higher still if companies could over..
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Firms working together is critical to understanding new technologies – says new research
5 October 2021 Collaboration between firms and industries is key to understanding emerging technologies, new research from Vienna Univ..
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New Calabrio Report, Launched at Customer Event, Diagnoses Why Contact Centres Struggle with High Agent Turnover in 2021
5 October 2021 Report unveiled on day one of Calabrio Customer Connect (C3) digs into agent wellbeing and shows the key importance of ..
Business
Nationwide talent scarcity shows a skills rethink is needed
5 October 2021 The nationwide scarcity of talent that’s sweeping across sectors and causing chaos at petrol pumps and on supermarket s..
Business