Birmingham-headquartered IT service provider Intercity has acquired Northampton-based telecommunications business Chandler Communications.
The deal follows a successful period of organic growth for Intercity based on exceptional customer service across its Communications, Cloud & Security and Managed Services divisions. The purchase is part of the leading IT business’s strategy for supporting this organic growth with acquisitions.
Established in 1986 by Perry and Jo Chandler, Chandler Communications is a well-respected family-run business with over 350 customers across the UK. The company shares a people-first approach to business with Intercity, which is also family-owned, making the two organisations an ideal fit.
The deal sees Chandler Communications colleagues become part of Intercity with the business’s Northampton site also joining Intercity’s network of UK offices.
Andrew Jackson, CEO of Intercity, said: “We’re delighted to welcome Chandler Communications to the Intercity Group. Having seen how this well-managed business has grown over the last 30 years, and the care the team put into building long-term partnerships with customers, we recognised the huge synergies between our two organisations.
“We pride ourselves on our high levels of service and ensuring a positive customer experience within every aspect of the business, we measure this continually and will never rest in our pursuit of excellence and market leading customer satisfaction. Chandler is a great fit for Intercity and this deal is an important step in our long-term plan to grow through careful and considered acquisitions.”
Perry Chandler, Director and Co-Founder of Chandler Communications, added: “After thoroughly enjoying the past 36 years, and for very personal reasons, it’s time to hand over the reins. I’ve looked for a company who hold the same important values at their core as I do and have found this in abundance at Intercity.
“It’s fantastic to see two family-owned Midlands businesses coming together but, more importantly, it’s also great news for our customers. They will continue to benefit from working with our experienced communications specialists alongside Intercity’s leading support team. In addition, and most significantly, they will also gain access to a full range of IT services and other products which Intercity offers within its portfolio.”
Intercity has reported strong organic growth with a 108% year-on-year increase in new customers since 2020. In addition, the business’s latest customer satisfaction score has increased by 22% making it one of the highest in the IT sector, according to the Institute of Customer Service. Earlier this year, Intercity was also recognised as the number one Telecoms Company to work for in the UK by Best Companies.
The business also recently unveiled new branding, with an updated website, new logo and a fresh ‘Do More’ proposition that underscores its rigorous focus on enabling organisations to meet and surpass their goals with technology. The rebrand involved the company, previously known as Intercity Technology, shortening its name to ‘Intercity’.
Chandler concluded: “I would personally like to thank my team: James, Jo and Jo, and not forgetting Rachael. They are much valued, dedicated and loyal staff who have customer service at the forefront of their minds. Finally, thank you to my customers for their continued loyalty over the previous and future years”.